IMB Patterns

Ministry IMB IM/IT Strategic Planning Pattern

This pattern describes how the IMB will work with your division/business unit for IM/IT initiatives and enquiries.

The IMB has dedicated Senior Business Consultants for every Division, and we want to help you through the challenges and successes in order to meet your goals and objectives
- Please contact your Division’s Senior Business Consultant
The IMB works together with our internal team, and other key stakeholders as needed, to review the enquiry and help you through every step of your journey
The team will do a comprehensive review of your needs and requirements and try to align you with the best tools and Ministry objectives
An agreed upon response to the enquiry is reached and your Senior Business Consultant will follow up with you to guide you through the next steps of the journey
Our goal is to establish a clear set of objectives and actions that will determine the best outcome of the review

This pattern describes how to contact the IMB Service Desk and the areas of assistance available to the Ministry.

Ministry staff and clients can contact the service desk via phone, email, or the OCIO My Service Centre to request a service or a product.

Users can access the IMB Hub site for IMB Service Catalogue information.

The Service Desk will assist clients by:

Reviewing and authenticating requests or consulting with requesters where necessary, and entering requests into the ticketing system for tracking
Providing technical support for meeting rooms at 4000 Seymour, including visual and audio equipment
Creating and maintaining a knowledge base of IT order and problem management processes and workarounds
Identifying, defining, and analysing recurring issues, potential problems, and opportunities for business or system improvements
Advising clients on best practices for the use of IT services and technology and ensuring that clients can utilize IT resources effectively
Managing the loaning of IT equipment such as laptops or projectors for use in boardrooms
Directing clients to available information on the internet, LAN drives, 77000, or the Self-Serve portal, based on what they are looking for
Responding to clients requests via emails, phone calls, and replies from the ticketing systems
Following up and updating clients on the progress of their requests via email, phone, and ticket updates

The CITZ IMB Service Desk Manager can be reached by email.

This pattern describes a set of steps to allow your team to start your STRA and PIA journey.

The project team contacts the Information Privacy and Security Team (IPS) to seek advice and initiate the assessment process
The IPS collects information from the project team to provide an initial recommendation regarding assessment approach and scope
The IPS works together with the project team, and other key stakeholders as needed, to conduct the assessment
The project team supports the process by providing all relevant information and documentation to IPS in order to conduct the assessment
The IPS liaises with core government information privacy and security branches (the Privacy, Compliance and Training Branch (PCT) and the Information Security Branch (ISB)) throughout the process, and during the assessment “sign-off” phase

This pattern describes a set of steps to allow your team to engage the IMB Infrastructure support team and their service offerings.

The IMB Technical Services works with the different business units to manage their technical infrastructure.

The project team contacts the IMB Technical Services team to seek advice on:

Management and provisioning of Infrastructure
SSL certificate management
Assistance with Reverse Proxy and Site Minder setup for applications and websites
Monitoring Server and application infrastructure
Assistance with setup, install, and upgrades for applications and Web infrastructure to support applications
Firewall rule management
Infrastructure patch and change management

The IMB Technical Services Team is available by email to provide consulting services on these services.